Title: Customer Support Executive, Program Support
Job ID:
15243
Location:
Aero - 600 West Camp Road, SG
Description:
Location: Seletar
Work Hour: 12 hour shift, 8am-8pm OR 8pm-8am
|
Handle customers' demands for aircraft spares and enquiries. |
| Help program to recover any AOG requirement. |
| Follow up on delivery schedule on the exchange or purchase of components. |
| Prepare packing list for delivering of units to customer. |
| Co-ordination of all shipments to the customer. |
| To track all shipped rotables and report accordingly in handover report. |
| Respond to all customer enquiries by emails. |
| Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM. (Silent Hours) |
| Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent. |
| Chase vendor for EDD and hasten on the repair works. (Silent hours only) |
| Update AWB/Flight details/CLS for all MBH shipping records. (Silent hours only) |
| Provide quotation to customer for requirements under O&A. |
| Following up quotations, purchase orders and customer requests in a timely manner. |
| Coordinate and follow up on shipments. |
