Title: Assistant Executive (Service Benefits) (DSC/ET/10749)
Job ID:
10749
Location:
Defence Technology Towers, SG
Description:
Assistant Executive (Service Benefits)
Job Summary
Responsible for administering and addressing queries related to Compensations, Gratuity, Post-Retirement Medical Benefits and Monthly Pension.
Key accountabilities/Responsibilities
- Compute and process payments for compensation, gratuity, pension in accordance to stipulated policies and guidelines and ensure payments are made within the Service Level Agreement (SLA).
- Report KPI adherence timely.
- Perform activities related to Post-Retirement Medical Benefits, such as claim verification, updating of payment records, preparation of recovery letters and tracking of arrears.
- Respond to enquiries received via email and telephone.
- Prepare journal entries for transactions between ministries.
- Prepare supporting documents to support verification exercise and audit checks.
- Review and update Standard Operating Procedures (SOPs)/ Work Instructions (WIs)/ Checklists/ Frequently Asked Questions (FAQs) regularly.
- Attend solution preview and UAT sessions; brainstorm various business scenarios to ensure correct implementation of system changes.
- Any other projects or work as and when assigned.
Requirements
- Diploma holder or GCE ‘A’/‘O’ with few years of administrative experience
- Fresh Graduates may apply
- Good command of English
- Good customer service skills with experience in benefits and claims processing and/or good telephone etiquette preferred
- Proficient in Microsoft EXCEL and Word
