Title:  Customer Service Team Lead (DSC/ET)

ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will work as part of the National Service (NS) Deferment team and be responsible for the smooth administration of the NS processes. This includes coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents. You will oversee a team of assistants, prepare reports, and make recommendations to relevant authorities. Additionally, you will be involved supporting and implementation of policies and guidelines pertaining to NS activities.

Be Part of Our Success

• Administer NS registration, pre-enlistment, deferment and enlistment related activities and follow up on cases and issues after the activities.
• Lead a team of officers to ensure timely execution of tasks, compliance to processes and achieving key performance measures.
• Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
• Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions
• Correspond and participate in discussions with stakeholders, colleagues and system technical teams to plan for system enhancements.
• Provide data and information for periodic management reporting and to provide support for audits.
• Administer and implement policies and guidelines pertaining to NS activities.
• Assist the management in other administration tasks as and when required.

Qualities We Value

• Track record and passion of customer service experience and competency  
• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Strong interpersonal and communication skills
• Proven leadership skills will be an advantage
• Meticulous with keen attention to details, highly disciplined and service-oriented
• Proficient in Microsoft Office applications (Excel & Word)
• Bachelor degree in any discipline.

Our Commitment That Goes Beyond the Norm

• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A collaborative workplace that endeavours a balanced work-life.
• Competitive remuneration and comprehensive benefits.