Title:  Executive

Job Summary

To analyse, compute and process pay transactions promptly and accurately in accordance with the stipulated policies and guidelines and maximise customer satisfaction. 

Duties

1. Analyse, update data, verify and process pay transactions to ensure payment accuracy and timeliness.

2. Analyse doubtful pay transactions, diagnose problems and determine follow-up actions to resolve/pre-empt potential problems.

3. Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.

4. Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.