Title: MANAGEMENT EXECUTIVE (CLAIMS MANAGEMENT)
Defence Technology Towers, SG
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – Mission Software & Services
Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.
Together, We Can Make A Significant Impact
You will be a key service partner to our clients in the verification and audit of employee benefit and claims. You will be assigned a supervisory role and be expected to manage a team of Claim Administrators who will be performing verification checks.
Be Part of Our Success
- Manage a team of Claim Administrators who will be performing verification checks on the claim submission by employees
- Ensure that claims administration, assessment, clarifications, and deductions are made timely and accurately in accordance to stipulated policies and guidelines within the Service Level Agreement (SLA)
- Understand the relevant policies and provide guidance to team members on complex cases
- Handle escalated cases or perform service recovery if necessary
- Perform process review, identify areas for improvement and implement changes
- Ensure knowledge retention by keeping Standard Operating Procedures (SOP) and Work Instructions (WI) are updated timely
Qualities We Value
- Degree or Diploma in HR or business admin preferred
- Strong analytical skills
- Desire to go the extra mile for customers
- Proficient in Microsoft Excel
Our Commitment That Goes Beyond the Norm
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that make a difference in people’s lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
