Title:  Payroll Administrator (DSC/ET/13331)

Job Summary 

To analyse, compute and process pay transactions promptly and accurately in accordance with the stipulated policies and guidelines and maximise customer satisfaction.   

Key Accountabilities / Responsibilities 

1. Analyse, update data, verify and process pay transactions to ensure payment accuracy and timeliness. 

2. Analyse doubtful pay transactions, diagnose problems and determine follow-up actions to resolve/pre-empt potential problems. 

3. Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness. 

4. Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience. 

Job Specifications 

EDUCATION 

 Minimum GCE ‘O’ Level  

EXPERIENCE 

1 to 2 years of experience in payroll processing, preferably with knowledge of SAP Payroll. 

Fresh school leavers may apply. 

SKILLS  

Ability to thrive in a fast-paced customer service environment. 

Meticulous and have a keen eye for details with an inquiring mind. 

Good analytical skills. 

Good communication skills. 

Good interpersonal skills. 

Good customer service. 

Basic knowledge in Microsoft Office and Open Office application software.