Assistant Manager, Operations & Digital Strategy, SPTel Pte Ltd

Job Briefs:

Responsible for driving operational excellence and digital strategy at SPTel through framework, process and digitalization.

Responsibilities

1. Process Improvements & Digital Strategy

• Constantly review and work on reducing operating cost through higher productivity, the use of digital tools and streamlining of resources and processes.
• Identify area of improvements through audits, gap analysis and incident post-mortem exercises.
• Ideate and provide digitalization solutions to optimize and automate the operational processes and procedure where possible to enable agility and scalability for growth.

2. Develop and Maintain Framework & Processes

• To develop the framework, process and SOP for network operation, service delivery and service assurance for all services offered to achieve better efficiency, effectiveness and economical value.
• To define the process, policy and the guidelines for network operation that cover network facilities, fiber infrastructure planning and installation, service provisioning, service assurance, NOC and SOC.
• To define the process and procedure for service provisioning and delivery in meeting the agreed service level agreement for existing and new products/services.  Provisioning and delivery services include circuit design and planning, project management, data centers/MDF/in-building work execution, field engineering dispatches and hand-over of the services offered by company to customers.
• To define the operations and maintenance (O&M) process and procedure for existing systems and products/services to achieve better respond time and shorter time for fault isolation, restoration and rectification.
• To define the process and procedure for all network changes via the Network Change Request process minimizing disturbance to customers or cutting down unnecessary network changes, which could increase possibility of service interruption.
• To keep track of the processes and SOP developed in a centralized knowledge database.

3. Operational Performance Monitoring

• To work with stakeholders to produce reports on service delivery and service assurance performance for management information and analysis as well as for reporting to any relevant parties including customers and governing authorities.
• Conduct regular Operations Self Audit and maintain regular Operations Excellence Dashboard to report on compliance and KPI/SLA performance.
• To assist in tracking Capital Expenditure (Capex) and Operating Expenditure (Opex) and running of cadence required by Heads of Operations.

Role Requirements

• Degree in Engineering or Telecommunication or related discipline.
• Candidate must have a minimum of 5-year experiences in telecommunications sector with strong technical knowledge, especially on fixed network.
• Experience developing operational processes and standard operation procedures especially in the telecom sector.
• Experience in network provisioning processes, network fault and performance management.
• Experience in programming, application development and database management will be preferred.
• Knowledge in BSS/OSS system especially in the telecom sector.
• Knowledge in digitalisation tools such as Office 365 productivity tools and Microsoft Power Platforms (Power Apps, Power Automate, Power BI).
• Candidate must have strong capabilities with documentations and eyes for details.
• Candidate should have knowledge in industrial best practices in the telecom sector.
• Candidate should have a sociable personality and good collaborative traits to work with the stakeholders.