Title: Claim Executive (DSC/ET)
Digital Hub, SG
About ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – eServ
Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.
Together, We Can Make A Significant Impact
You will be required to work in a team to process claims in a timely manner. At the same time, you will also facilitate to ensure that data generated is accurate. Where required, you will need to provide feedback and highlight improvements to the systems to enhance operational effectiveness, and to perform prompt recoveries.
Be Part of Our Success
Process – Handling medical, transport, dental and other miscellaneous claims processing for clients in line with policies. Ensure that all claims are approved timely and accurately before being processed for payments. Assist in solving customers' enquiries pertaining to claims. Exercise independent analysis and judgement according to SOPs (Standard Operating Procedures) and recommend course of action when responding to clients and customers.
Coordinate – Correspond with HR business partners to retrieve data and inputs necessary for relevant benefits and entitlements.
Investigate – Report data inaccuracies in systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.
Audit – Maintain a secured archival of data files and payment records to support audit exercises.
Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.
Qualities We Value
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Minimum ‘A’ Levels or Diploma
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Proficient in Microsoft Excel, minimally Intermediate level
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Excellent numeracy, communication and interpersonal skills
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Strong analytical skills
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Meticulous and have a keen eye for details with an inquiring mind.
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Able to work in a dynamic and fast-paced environment
Our Commitment That Goes Beyond the Norm
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An environment where you will be working on cutting-edge technologies and architectures.
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Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
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Meaningful work and projects that make a difference in people’s lives.
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A fun, passionate and collaborative workplace.
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Competitive remuneration and comprehensive benefits.
