Title: Human Resources Team Lead (DSC/ET)
Digital Hub, SG
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – eServ
Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.
Together, We Can Make A Significant Impact
You will be required to support various HR processes for our client
Be Part of Our Success
- Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.
- Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations.
- Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
- Coach and provide on-the-job-training to the team.
- Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
- Responsible for meeting KPIs
- Engage with stakeholders and attend meetings/discussions with customers on working level.
- Address customer issues promptly.
- Identify areas of improvement and propose corrective actions to Branch Head/Director.
- Adhere to high ethical standards and comply with all regulations/applicable laws.
Qualities We Value
- Degree/Diploma in Human Resources, or relevant discipline.
- At least 4 years of experience in HR or related field including supervisory experience.
- Experience in shared services is an added advantage.
- Past working experience in government ministries and statutory boards is preferred
- Experience using Workday is an advantage.
- Tech-savvy with good proficiency in Microsoft Office.
- Strong aptitude to learn and pick up new skills, highly adaptable.
- High level of initiative and mindset of continuous improvement
- Meticulous, detail-oriented, and organised.
- Independent, resourceful, team player, results driven, and customer focused.
- Good interpersonal and communication skills
Our Commitment That Goes Beyond the Norm
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that make a difference in people’s lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
