Title:  Payroll Team Lead / Project Manager

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will be required to lead, coach & inspire a team of 10 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients’ policies and procedures. You will constantly review process for better efficiency & effectiveness and explore business opportunities to support company’s growth.

Be Part of Our Success

Accounts & Clients Management

• Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc.

• Actively engage clients to seek feedback on team performance, understand their needs, propose solutions and explore business expansion.

• Proactively highlight value-add services that create or enhance values for stakeholders or improve clients’ employees’ experience, to gain credential.

• Manage clients' verification and audit checks on scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and company.

• Perform market sensing on business opportunities, develop pricing strategy and work with Business Development Team on bid proposal to secure more businesses.

Team & Performance Management

• Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients.

• Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (eg. PDPA compliance, tax & CPF filing), statutory & clients' requirements.

• Engage and motivate the team to excel in service delivery through share & learn, analyse customers’ feedback for improvement, review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders.

• Develop staff potential through coaching and planning for staff development needs.

• Manage contractual and financial matters for all projects to ensure fulfilment of contractual obligations and achievement of profitability for the projects.

Qualities We Value

• Degree in Business Management / Human Resource / Finance
• At least 5 years of payroll & benefits administration experience, of which at least 2 years in a supervisory capacity
• Possess current knowledge of payroll processes and related statutory regulations
• Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude.
• A solution provider with strong analytical mind. Passionate about quality and continuous improvement.
• Good payroll system knowledge (eg. SAP, Excelity, TimeSoft) and IT skills (eg. Advance Excel, Macros, RPA, Power BI).
• Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels.
• A good coach with strong enthusiasm in leading and upskilling of the teams.
• Preferably with work experience from an outsourced services or shared services environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.