Title:  Product & Operations Support Assistant Engineer

Product & Day 2 Operations Support

ST Engineering Urban Solutions Ltd. is seeking a dedicated and detail-oriented Product & Day 2 Operations Support Assistant Engineer to join our Digital Platforms team.

About the Role

To support product rollout to projects, as well as day 2 operations of projects. 

Key Responsibilities

• Collaborate with cross-functional teams, including Product Managers, Architects, Developers, and Quality Assurance, to deliver comprehensive digital solutions aligned with strategic objectives.
• Conduct say 2 operation support for software product, customisation and system required in operations and maintenance.
• Support both preventive and corrective maintenance.
• Ensure system uptime
• System administration
• Troubleshooting with system team and customers
• Incident and problem management
• Keep abreast of emerging trends and technologies in digital platforms to inform future enhancements and innovations.

Candidate Profile

The ideal candidate exhibits strong analytical skills combined with effective communication abilities for a support environment and show good capabilities to learn and understand new products and systems deployments. Key attributes include:

• Proven experience in a role of day 2 operations and product support.
• Strong understanding of software and applications issues.
• Proficiency in end user and customer management to drive incidents handling and closure of problems.
• Familiarity with system monitoring, cloud platforms, and applications troubleshooting tools is a plus.
• Attention to detail, critical thinking, and problem-solving aptitude.
• A commitment to inclusiveness, diversity, and fostering a collaborative work culture.

Why Join Us?

ST Engineering Urban Solutions Ltd. is committed to innovation and excellence in urban technology applications. As part of our team, you will contribute to impactful projects that enhance city living through cutting-edge digital platform solutions. We provide a supportive environment that encourages professional development, continuous learning, and collaboration among passionate experts.

If you are motivated to leverage your business analysis expertise to drive transformative digital initiatives in a forward-thinking and inclusive organisation, we invite you to apply.