Title:  Senior / Engineer, IT (O365)

Overview

The Senior / Engineer IT is the IT officer responsible day to day operation of  Premise Exchange and O365 services for ST Engineering. Ensuring high-availability and uninterrupted 24/7 messaging services for the company. 

The role will report to the Messaging and Mobility Manager.

Responsibilities as follows:

• Effectively providing day-to-day Microsoft on-prem Exchange, Exchange Online, Intune, Boardpaper and SMTP email operational support to internal customers covering all Servers, Backup and Mail Relays
• Daily monitoring and acting on alerts.
• Provide support to BoardPaper and BOD
• Provide second level end user support/managing ticket queue.
• Support regular upgrade and security patching of the servers, appliance, equipment and application
• Prepare monthly report and statistics.
• Conduct regular upgrade and security patching of the servers, appliance and equipment
• Support Projects such as Migration and Intune Deployment.

Required Knowledge & Skills

• Good working knowledge of Exchange 2016 and O365
• Good working knowledge of MDM Intune.
• Experience with working directly with vendors on new features and roadmaps.
• Ability to identify / prioritize tasks and work independently without micromanagement.
• Excellent written and interpersonal communication and documentation skills.
• Working location at Ang Mo Kio / Seletar (hybrid work arrangement applies)