Title: Team Lead, TA & Ops (Professional Courses)
Digital Hub, SG
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – eServ
Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.
Together, We Can Make A Significant Impact
Be Part of Our Success
- Monitor and ensure the accuracy of all the programmes registration, payments, enrolment, attendance and assessment records are processed accurately and timely, and in accordance with all prevailing SOPs, policies and procedures.
- Conducts regular checks on registration and payments, enrolment, attendance and assessments records via the system(s).
- Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.
- Attends to enquiries and appeals timely and accurately.
- Review existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.
- Review and provide data and information for management reporting and to provide support for external audit.
- Oversees the daily operations and completion of tasks in your team.
- Report to and assist Head Training Administration and Operations in other tasks as required.
- Develop and mentor team members.
- Undertake additional tasks as required.
- Other ad-hoc projects may be required.
Qualities We Value
- Bachelor’s degree in any discipline.
- Experience and knowledge in similar industry and the various training grants, such as PSEA, UTAP, SFC is preferred
- Strong leadership and management skills
- Proven leadership skills will be an advantage
- Excellent communication and collaboration skills
- Proficient in data and trend analysis
- Strong problem-solving and analytical skills
- Ability to adapt to evolving technologies and industry best practices
- Ability to drive change and improvement
Our Commitment That Goes Beyond the Norm
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that make a difference in people’s lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
- Opportunities for professional development and certification.
