Title:  Senior Engineer, System Management Office (SMO)

Job Responsibilities:

• Augment the client’s System Management Office (SMO) reporting to the client’s System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems. 
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor’s O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensuring respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to meet expect SLA.
• Review Vendor’s monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor’s service requests and deliverables for operational and preventive maintenance activities as well as change request implementations.

Job Requirements:

• 3-4 years of experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports and ensure compliance to policies and guidelines.
• Strong in written and verbal communications with proven track record in effective communication with System Managers, End Users and Vendors, and the ability to engage stakeholders when presenting solutions, addressing concerns and conveying critical information.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player.

Work location: Depot Road