Title:  Advisor, Customer Service

Job Descriptions

• To ensure overall customer satisfaction with Company’s Aftersales service
• Daily receiving and releasing of vehicles
• Receive every vehicle in the workshop and Conduct vehicle walk-about with the customer
• Professional and timely coordination and conveying of workshop feedback and findings to customers
• Advising and following up on enquiries and vehicle status, quotations and back ordered parts
• Answering and returning incoming or missed calls
• Processing customer correspondence and updating client accounts
• Offering and upselling our products and services
• Efficient and proper liaising with inter-departments and vendors to ensure customer’s needs are met
• To monitor parts movement once the jobs is approved
• To Monitor and liaise with vendors on the status for components send out and Local Purchase items
• Performing administrative functions
• Ensure 5S compliance
• Other reporting functions as required by superior

Skills

• Computer literacy
• Basic oral and written communication in English
• Customer service orientated
• Sales oriented
• Professional and able to adapt to situational changes
• Judgement of urgency