Title:  Engineer, IT

IT Engineer

Roles and Responsibilities:

• Responsible to attend/respond/monitor incident and service tickets, engage and assist users with software or hardware issues and to ensure all tickets are closed within SLAs.
• Responsible to manage with close follow up on assigned IT project tasks to ensure timely and successful completion, to achieve good user experience and satisfaction from IT support
• Responsible for maintaining accurate IT inventories, follow through annual audit process and requirements: e.g. Records of hardware, software, equipment, consumables and other related IT supplies, etc.
• Properly escalate unresolved issues to relevant PICs to Group Support teams (Helpdesk, Network, Server, M365, Security, etc.)
• Daily support includes but not limited to preparation of PCs for new hire or deployments, assist in printers and copiers setup, support of meeting rooms, etc.
• Support IT Manager in operational field support and as a Technical Lead to guide and motivate Field Support Engineers (FSE) to optimize their work performance and productivity.
• Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues.
• Coordinate with IT maintenance vendors for problem reporting, place service calls, and ensure resolution.

Requirements:

• Minimum ITE/Diploma in IT or a related field, or equivalent relevant work experience of 3 to 4 years
• Self-motivated with a commitment to continuous technical learning and self-upgrading.
• Proficient in Microsoft Office products (Office365) and Windows Operating Systems (Windows 10 and 11).
• Knowledgeable in basic networking fundamentals, including TCP/IP, DHCP, DNS, LAN/WAN, and network switches.
• Travel to on-site locations, such as shipyards and naval bases will be required.
• Strong communication skills and customer service abilities.
• Team player with a positive attitude, quick learner, and customer-oriented approach.