Title:  Assistant System Manager

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Advanced Networks & Sensors

Our Advanced Networks & Sensors business specializes in platform digitalization, advanced connectivity, and cutting-edge manufacturing. This diversity of capabilities presents a range of roles through which you can contribute to the development of innovative, secure, and patented products. Join our team and play a crucial role in developing tomorrow’s technology and connectivity solutions and services to sectors spanning defence, public security, government, and the commercial realm. Your work will have a global impact as we empower customers through advanced communications, intelligent sensors, and the deployment of AI-enabled Edge applications for mission-critical roles.

Together, We Can Make A Significant Impact

We are seeking an experienced and dynamic System Manager to join our innovative team. In this critical role, you will oversee and enhance the IT infrastructure for our customers in the Defence sector, ensuring seamless operations and top-notch performance. You will work closely with the system’s stakeholders and technology partners to rollout system patches, manage system upgrades, ensuring governance and compliance to stipulated policies and standards.

Be Part of Our Success

• Provide on-site end-to-end Integrated Systems Management Service (SMO) support
• Manage various stakeholders in the Authority’s appointed meetings
• Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA
• Ensure adequate governance (i.e. system and process controls) are in place to maintain oversight of compliance status and ensure the Systems adhere to applicable standards, policies, directives and guidelines
• Responsible for compliance declaration. Prepare and support independent audit exercise
• Work with Authority to review policy change
• Prepare and maintain Project Security Management Plan. Conduct security review, constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems
• Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly for the Systems
• Investigate and resolve issues pertaining to Systems or backbone infrastructure
• Support the Integrated Logistics Support such as publication management, spare review management and competency management
• Maintain oversight and review the Obsolescence Management plan for all Systems
• Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security
• Improve customer experience and ensure good customer satisfaction survey outcomes
• Manage Tech Refresh for Systems

Qualities We Value

• At least 5 years of working experience in managing IT infrastructure projects in diverse, complex, large-scale environments
• Good technical knowledge in system / network diagnosis and troubleshooting
• Proven analytical and problem-solving abilities with In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Highly self-motivated and directed, with keen attention to detail
• Able to effectively prioritize tasks in a high-pressure environment
• Good interpersonal skills. Experience working in a team-oriented, collaborative environment
• Strong customer service orientation with exceptional customer-facing skills
• Strong vendor management skills with experience in dealing with third-party-provided services, vendors, OEM and principals
• Good communication and writing skills
• Singaporeans Only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Working location is in Ang Mo Kio