Title:  Customer Service Executive (Contract Renewable, Shift Hours)

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers

About our Line of Business - Training & Simulation Systems

Our Training & Simulation Systems business has close to 40 years of experience in delivering innovative learning, training, and simulation solutions to customers in the defence, public safety and security, and enterprise domains. We envision to create a better future together through learning, training, and simulation

Together, We Can Make A Significant Impact 

This dynamic position offers an exciting opportunity to be the first point of contact for our customers, managing inquiries and providing exceptional service in a vibrant business unit

Be Part of Our Success
The Customer Service Executive will play a crucial role in ensuring customer satisfaction and maintaining the efficiency of our front desk operations. Key responsibilities include:

• Responding to incoming customer requests proficiently and professionally, ensuring that each interaction is handled with care and efficiency.
• Maintaining the work centre's schedule, ensuring that appointments and services are co-ordinated effectively.
• Assisting the Statistic Officer in data entry tasks, ensuring accuracy and attention to detail while managing information.
  •    Administering security protocols for visitors and contractors, guaranteeing a safe environment for staff and guests alike.
• Managing the front desk reception, serving as a welcoming presence to all who enter our facility

Qualities We Value 

• Entry-level position with room for growth and development.
• Motivated and possess a positive attitude in their pursuit of excellence.
• High level of proficiency in MS Office 365, especially in Excel, enabling you to handle tasks efficiently and effectively.
• This role requires 8-hour shift, with schedules of 7:30 AM to 3:30 PM and 11:00 AM to 7:00 PM on a rotating basis (Punctuality is critical in maintaining operational flow)
• This position is offered as a 2-year contract, with the possibility of renewal based on performance evaluations

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits

Work Location: Paya Lebar Airbase