Title:  Customer Success Executive

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business – Unmanned & Integrated Systems 

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

We are seeking a Customer Success Executive with a demonstrated track record of successfully retaining and expanding the business footprint of the existing customer base for our product distribution and calibration service business.

Be Part of Our Success

• Secure product distribution and calibration service business to meet the orders target.
• Product distribution covers in main but not limited to vacuum applications (vacuum pumps, helium leak detectors, vacuum components) and advanced sensing technologies (industrial & healthcare sensors, switches, test and measurement components)
• Be responsible for the customer success processes from order creation to products and service delivery.
• Account executive for existing customers and first point of contact to meet required service level assurance.
• Build and strengthen relationships with customers to become their trusted solution partner.

Qualities We Value

• Good knowledge in the test and measurement industry
• Minimum 3 years of relevant experience
• Self-starter and result-oriented with strong analytical skills
• Meticulous, able to handle orders accurately and efficiently.
• Problem solver, strong emotional intelligence skills, effective customer management capabilities.
• Comfortable with technology and IT tools. Proficiency in MS Office (Word, Excel, PowerPoint) and Enterprise Systems (SAP)
• Ability to work extended hours when necessary.
• Singaporean only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio