Title:  Department Manager (IITS)

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Unmanned & Integrated Systems  

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

The Department Manager for Integrated Information Technology Systems plays a crucial role in overseeing and managing the integrated IT services and operations to our customers in the Defence sector. You will be responsible for ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and our customers.

Be Part of Our Success

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Qualities We Value

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.
• Singaporean only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio