Title:  Senior Customer Success Engineer (Lead)

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

We are seeking a Senior Customer Success Engineer (Lead) with a demonstrated track record of successfully retaining and expanding the business footprint of the existing customer base for our product distribution and calibration service business.

Be Part of Our Success

• Responsible for service delivery of calibration jobs 
• Sales prospecting from existing and new customers to grow business
• Develop and maintain an effective network of customers within your focus of responsibility
• Ensure customer satisfaction expectations are exceeded upon
• Responsible for the account management of calibration business in the aerospace sectors
• Handle customer calls, RFQ, quotations, PO processing for both in-house and subcon jobs, including all screening processes
• Main POC to all calibration and distribution partners including subcontractors
• Up sell ICC services and products to existing customers
• For subcon jobs, to ensure item reaches the subcontract vendor before handing over to Department
• Notify customers on items that are due for calibration and prompt re-calibration service
• Provide timely report of forecast and secured orders to Head, Customer Success

Qualities We Value

• Knowledge in Electronics / Engineering or a related field.
• Good knowledge in the test and measurement industry
• Preferably 5 years of proven track record in sales or marketing.
• Experience in complex solutions and systems sales, sales negotiation and selling of complex intangibles to large complex global organisation
• Technical background and/or Services background to support the customer requirement
• Self-starter and result-oriented with strong analytical skills
• Innovative and proactive.
• Singaporeans only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio