Title:  Assistant Engineer

About ST Engineering

ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

About the Role

The IT Level 1 Support Role is to ensure smooth system operation and functionality so that end users can accomplish business tasks. The objective of the IT Level 1 Support Role will be to respond to support requests in a timely manner, be the initial reference point for all IT support issues, and to ensure the satisfaction of the end user, among other technical duties.

IT Level 1 Support are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

Be Part of Our Success:

• Provide helpdesk support to end-user through appropriate communication and responsive services
  
• Troubleshoot and support issues related to domain, servers, end terminals, COTS application, and network
  
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  
• Use tools and diagnostic utilities to aid in resolving support requests.
  
• Document all reported incidents and service requests
  
• Assist and train users to improve the user experience
  
• Assist in deployment of hardware for customer’s events at designated locations
  
• Support customer’s events which may require some days of shift work
  
• Carry out patching of firmware and cyber security patches for hardware eg servers, routers, switches, as well as COTS patches
  
• Install antivirus software and ensure virus definitions are up to date.

Qualities We Value:

• Minimally with Diploma in IT or with a relevant course. Fresh diploma graduates are welcomed
• Knowledge in Windows server OS, Linux OS in a virtual environment would be an advantage
• Knowledge  in network switches/routers would be an advantage
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Pro-active, dynamic and with good analytical/conceptual thinking
• Able to work independently as well as in a team and good interpersonal skills

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.