Title:  Cloud Operations Lead

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact 

The Cloud Operations Lead will be responsible for leading a team of 6 to 10 engineers, including System Administrators, Endpoint Administrators, and Cloud SysOps Engineers.

You will guide the team by sharing best practices, processes, and methodologies. This role requires a hands-on approach, as the Cloud Operations Lead will be both a leader and an individual contributor. The team's responsibilities include, but are not limited to, a range of activities such as change management, incident management, problem management, vulnerability management, and more.

The Cloud Operations Lead possesses expert knowledge of the AWS cloud and is well-versed in ITIL operational processes. With a proven track record, you are prepared to oversee and mentor junior engineers, leading by example and implementing best practices for managing cloud infrastructure and applications. Additionally, you will ensure that customer Service Level Agreements are promptly addressed.

Be Part of Our Success

• Serve as the primary point of contact for customers regarding operational issues, ensuring timely and effective resolution.
• Provide coaching and guidance to the team of engineers, fostering a culture of operational excellence.
• Assign, delegate, and manage the workload of team members, ensuring tasks are distributed effectively and efficiently.
• Oversee team operations related to security, vulnerabilities, and patch management, ensuring systems and infrastructure are up to date and secure.
• Proactively address daily events, tasks, incidents, and problems, ensuring prompt resolution and minimal impact on operations.
• Lead and actively participate in discussions with Cloud Service Providers, OEMs, and principals, staying abreast of the latest industry trends and technologies.

Qualities We Value

• Minimum of 5 years of experience working in an enterprise environment.
• Strong knowledge of IT service management (ITSM) frameworks such as ITIL.
• Familiarity with IT security and compliance standards.
• Excellent communication and interpersonal skills for effectively collaborating with cross-functional teams and stakeholders.
• Possess strong technical knowledge in one or more of the following domains: System administration, Networking, Cybersecurity, Business Continuity, MS Active Directory & IAM, End Users Computing, etc.
• Familiarity with enterprise-class applications such as Tenable, CyberArk, NetBackup, Splunk, Palo Alto, Symantec Endpoint Protection, etc.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.