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Title:  Manager, IT

Job ID:  22746
Location: 

ST Engineering Hub, SG

Description: 

Key Responsibilities

 

Enterprise Application Solutioning & Architecture

  • Lead the design, development, enhancement, and support of enterprise business applications.
  • Define application architecture, technical standards, and best practices.
  • Review solution designs to ensure scalability, security, maintainability, and compliance with enterprise standards.
  • Support digital transformation initiatives by evaluating and recommending appropriate technologies and platforms.

 

Application Development & Platform Governance

  • Provide technical leadership for OutSystems, Microsoft Power Platform, and other low-code platforms.
  • Establish development governance, coding standards, release management, and application lifecycle management practices.
  • Review and approve solution designs from internal teams and vendors.
  • Ensure applications are audit-ready and adequately documented.

 

AI & Automation Enablement

  • Drive AI adoption within the organization through Enterprise AI platforms ( Microsoft Copilot, Copilot Studio, Generative AI).
  • Identify and implement AI use cases that improve operational efficiency and user productivity.
  • Develop and govern AI-powered solutions, chatbots, knowledge management systems, and digital assistants.
  • Provide guidance on AI governance, security, and responsible use.

 

Business Engagement & Solution Consulting

  • Engage business stakeholders to understand operational challenges and translate requirements into technology solutions.
  • Conduct platform suitability assessments and recommend optimal solutions.
  • Support project estimation, planning, and implementation activities.

 

Vendor & Project Management

  • Manage vendors and project teams to ensure delivery quality and adherence to timelines.
  • Participate in system evaluations, procurement activities, and technical reviews.
  • Ensure successful delivery of enhancement projects and new solution implementations.

 

Knowledge Management & Documentation

  • Establish and maintain application documentation standards.
  • Drive automation of system documentation, knowledge repositories, and support processes.
  • Support knowledge transfer and capability development across IT teams.

 

Team Mentoring & Capability Building

  • Mentor developers and citizen developers.
  • Provide technical coaching on application architecture, AI technologies, and development best practices.
  • Promote innovation and continuous improvement within the team.

 

Quality Assurance, Governance & Application Compliance

  • Establish and enforce development standards, coding guidelines, security requirements, and review processes.
  • Oversee testing strategies, including SIT, UAT, regression testing, and production readiness reviews.
  • Ensure proper release management, deployment governance, and post-implementation support processes are followed.

 

Experience & Qualifications

  • Minimum 4+ years of experience in IT management, application development, solution architecture, or technology leadership roles, preferably within an IT Shared Services environment.
  • Proven experience managing enterprise web and portal application development teams, preferably utilizing OutSystems (O11 and ODC), Microsoft Power Platform, or other Low-Code/No-Code platforms.
  • Hands-on experience designing, developing, and implementing AI-powered solutions, including Generative AI, Microsoft Copilot, Copilot Studio, Azure AI Services, AI chatbots, intelligent automation, or related AI technologies.
  • Experience in translating business requirements into AI-enabled solutions and driving AI adoption across business functions.
  • Familiarity with AI development concepts including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, AI agents, knowledge management solutions, and AI governance practices.
  • Experience integrating AI capabilities with enterprise applications, workflows, APIs, and cloud platforms.
  • Knowledge of AI security, privacy, responsible AI principles, and governance frameworks.
  • Experience leading Proof-of-Concepts (POCs), technology evaluations, and innovation initiatives related to AI and automation.
  • Technical Competencies
    • Strong understanding of enterprise application architecture, software development lifecycle (SDLC), DevOps, API integrations, and cloud technologies.
    • Expertise in OutSystems, Microsoft Power Platform, Power Automate, and enterprise application development best practices
    • Working knowledge of Microsoft Copilot ecosystem, Copilot Studio, Azure OpenAI Services, Azure AI Foundry, or equivalent AI platforms.
    • Understanding of AI model deployment, prompt engineering, chatbot development, workflow orchestration, and intelligent automation capabilities.
    • Experience establishing governance frameworks covering application security, development standards, architecture reviews, and AI compliance requirements.
  • Leadership Competencies
    • Ability to lead, mentor, and develop application, AI, and Low-Code/No-Code development teams.
    • Strong stakeholder management and consulting skills with the ability to communicate technical concepts to business audiences.
    • Excellent communication, leadership, problem-solving, and project management capabilities.
    • Demonstrated ability to drive innovation, digital transformation, AI adoption, and continuous improvement initiatives.
  • Preferred Certifications (Advantageous):
    • Microsoft Certified: Azure AI Engineer Associate
    • Microsoft Certified: Power Platform Solution Architect Expert
    • Microsoft Copilot for Microsoft 365 Specialization
    • OutSystems Professional / Associate Reactive Developer Certification
    • AI Governance, Generative AI, or Cloud Architecture related certifications

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