Title:  Salesforce Consultant

We are seeking a talented and experienced individual to join our team as a Salesforce Consultant. The ideal candidate will play a key role in optimizing our Salesforce platform, ensuring its alignment with business goals, and providing ongoing support to enhance overall sales and marketing effectiveness.

Responsibilities:

1. Salesforce Configuration, Customization and Management:

• Define CRM tech strategy and target operating models globally.
• Customize and configure Salesforce to meet the specific needs of the organization.
• Develop and maintain custom objects, fields, formulas, validation rules, and workflow rules.
• Implement and manage user profiles, roles, and permission sets.
• Management of licenses renewals for ST Engineering group.

2. Data Management:

• Perform data analysis and data cleansing activities to maintain data integrity.
• Monitor and enforce data quality standards.
• Plan, supervise and coordinate any data migration.
• Recommend business process adjustments in line with any data governance policies set up by Corporate.

3. Reporting and Dashboards:

• Create and maintain reports and dashboards to provide insights into key performance indicators.
• Work closely with stakeholders to understand reporting requirements and deliver actionable analytics.

4. User Training and Support:

• Develop and conduct user training sessions to promote effective use of Salesforce features.
• Provide ongoing support and troubleshooting assistance to users.
• Collaborate with the IT team to address technical issues.

5. Global Deployment, Integration and Automation:

• Lead development and execution of global strategy for Salesforce usage and integration.

• Collaborate with cross functional teams (e.g.development, marketing and IT etc) to integrate Salesforce with other business applications.
• Implement automation processes using flow builder, process builder, and other tools.
• Identify opportunities for process improvement as well as implement best practices to ensure ongoing process are always up to date.

6. Requirements Gathering:

• Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions.
• Document and maintain detailed business and technical requirements, business processes, workflows and user guides.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 10 years of experience as a Salesforce Administrator with expertise in configuration, customization, and data management, with 5 years as Consultant.
• Salesforce Administrator and/or Advanced Administrator Certification is preferred.
• Application knowledge of Pardot, CPQ and partner portal.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Preferred Skills:

• Experience with Lightning Experience and Lightning Components.
• Familiarity with Apex and Visualforce development.
• Knowledge of integration tools and best practices.
• Ability to work collaboratively in a highly matrix environment, and coordinating projects spanning across multiple business entities.