Title:  Customer Success Manager

We are seeking a Customer Sucess Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

• Participate in project or Maintenance Systems’ meetings and propose improvements if necessary
• Evaluate potential problems and technical hitches and work with engineer for solutions
• Supervise current projects / Maintenance Systems and coordinate all team members to keep workflow on track
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored (System extension, Tech-Refresh and obsolescence replacement).
• Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the project/Maintenance Systems’ fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Project to Maintenance phase
• Ensure an appropriate and efficient hand-over from Delivery Day 1 to the Maintenance teams
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout project period

Requirements

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management
• Have at least 4 years of experience in IT related Fields
• Experience in project funding management will be advantage.

Work location: Jurong East