Title:  Customer Success Manager

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.

Cyber business area An industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers. Committed to building up competencies of cybersecurity professionals to support the growing demand, our Cybersecurity Academy has certified and trained more than 2000 cybersecurity professionals in more than 150 organisations. We continue to innovate through our Research Lab, Strategic Technology Centre, and Engineering Centres and develop future-ready cybersecurity solutions that position us at the forefront of the dynamic digital economy.

Find out more: https://www.stengg.com/cybersecurity

Customer Success Manager

We are seeking a Customer Success Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

• Manage and update customer asset inventory during maintenance phase
• Responsible as single point of contact for customer during maintenance & operation phase
• Evaluate potential problems and work with engineer for solutions
• Supervise current maintenance Systems and coordinate all team members to keep workflow on track
• Manage related paperwork by ensuring all necessary materials are current, properly filed and stored
• Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the Maintenance Systems’ fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Implementation to Maintenance phase
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout maintenance period

Requirements

• Experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management
• Have at least 4 years of experience in IT related Fields
• Experience in project funding management will be advantage.
• Singaporeans only

Work location: Jurong East