Title: Cyber Security Infra Engineer
Job ID:
19048
Location:
ST Engineering Jurong East Bui, SG
Description:
Job Responsibilities:
- Maintain and support cyber, system and network equipment including routers, load balancers, switches, servers (OS), etc
- Analyse problems, perform troubleshooting, and track problems through resolution
- Monitor activities, such as device status and bandwidth usage
- When necessary, escalate problems to the appropriate stakeholders / principals / vendors
- Schedule and run periodic maintenance for IT infrastructure at the data centre
- Plan and manage change and or service request or maintenance activities as assigned by team lead according to the SLA, including firmware patches
- Ensure zero service level breaches and achieve 100% compliance with policy and procedure
- Manage Call ticket assigned by service desk according to the SLA
- Managing subcontractors involved with any installation
- Work with other team for maintenance and troubleshooting
- Provide reports and status for monthly SLA reports and other operations requirements
Job Requirements:
- Candidate must have experience in an operations/customer service environment - experience in the IT industry is an advantage
- Good knowledge in System, Network and Network Security
- Excellent troubleshooting and problem-solving skill
- Basic knowledge of virtualisation and system is preferred
- Possess a deep understanding of TCP/IP, DNS, DHCP, routing, switching, firewalls and other network equipment is essential
- Familiarity with network monitoring tools (e.g., Wireshark, SolarWinds, etc.).
- Relevant work experience (1 to 3 years) in IT security
- Soft skills – Problem Solving, Communication and Teamwork Skills
- Certification in Information Technology Security field has an advantage
- Willing to be on 24x7 standby
Work location: Jurong East