Title:  Network Support Engineer

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submissionRecord and report equipment failure discovered during the preventive maintenance cycle.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network.Preferably with good knowledge in any of the following areas:Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferredAbility to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight scheduleAble to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levelsAble to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.

Work location: Jurong East.