Title:  Senior Manager

The Managed Security Services (MSS) Division Manager is the overall lead of all operations within the Cyber Security Operation Centre (SOC). To be successful, the MSS Division Manager empowers stakeholders (not limited to SOC Manager and the team) with accurate, timely and contextual cybersecurity situational awareness and allows organisations to respond to incidents timely with minimal impact. The MSS Division Manager also keeps current on the latest cybersecurity news and trends in order to lead the SOC team and the stakeholders to monitor and to respond effectively in an ever-changing cyber threat landscape.

Apart from that, the SOC Division Manager, but not limited to, will also be accountable and responsible to drive the growth of the MSS business and the manpower matters.

Job Responsibilities

• MSS Division Manager will be accountable and will need to work closely with the SOC Manager and the team on:
  • Direct the planning, organizing and management of security, disaster recovery and similar functions related to enterprise infrastructure.
  • Manage and lead multiple teams during a security incident from start to closure including following up with any post-mortem activities
  • Documenting, supporting and improving operational processes related to the SOC
  • Continuously fine tune and re-engineer SOC workflows and capabilities to improve operational effectiveness
  • Ensuring that there are adequate resources to monitor and respond to incidents
  • Ensure that the SOC is adequately supplied with the necessary applications and tools to successfully operate on a daily basis
  • Identify, manage and/or escalate roadblocks that may jeopardize security monitoring operations, infrastructure and/or SLA’s
  • Identify chronic operational and security issues and ensure that they are managed appropriately
  • Manage a team of analysts including competencies including documenting and tracking training requirements
  • Understand security principles, defenses, vulnerabilities, intruder techniques, root cause and incident analysis
  • Follow through any actions, issues and service improvement opportunities highlighted at review meetings with cross functional teams.
  • Contribute to regular improvement reviews with internal teams and recommend service improvement plans if and when required
  • Act as the interface for escalations between the stakeholders and SOC

• The MSS Division Manager will be accountable and responsible for driving the growth of the MSS business, financial and manpower matters, including fronting the visits (where required).

Job Requirements

• Strong abilities to communicate at technical and business level
• Working knowledge of information security and information systems – both at the conceptual and operational level
• Planning, implementation, quality assurance, service management, communication, relationship building skills.
• Working experience in a SOC or in a managed security service provider will be an advantage
• Familiarity with delivery mechanisms of managed security services will be an advantage
• Excellent interpersonal, co-ordination and issue resolution skills.
• High level of initiative, ownership of issues, accountability, professional diligence, attention to detail and ability to follow process.
• Able to work un-supervised as well as being able to work as part of a team in an unstructured environment
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills and process
• Excellent written, oral and customer facing skills
• Responsive in all communication
• Experience in hands-on project management and stakeholder management
• CISSP, CISM or other information security certifications will be an advantage