Title:  Tier 1 Network Support Engineer

Responsibilities:

• Provide maintenance support for Customers' IT Network Services.
• Perform break-fix which includes troubleshooting and problem identification for the network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests. 
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem till resolution.

Requirements:

• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Cisco and Arista certification is preferred. 
• Hands-on experience in implementation and troubleshooting.
• Experience working with LAN/WAN/WLAN which includes:     
  • Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
  • Alcatel Wireless and OmniSwitch
  • Arista Switches and Cloudvision
  • Fortinet, Checkpoint, SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
• Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix. 
• Fast-paced environment.
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment. 
• Good communication and writing skills. 
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties  

Work location: Jurong East