Title:  Assistant Director/Director, Facility & Building Relationship Management

Company Brief

SPTel is a joint venture between ST Engineering and SP Group and we are able to leverage the strengths of our parents to provide unique connectivity and digital services for our customers to become the digital services provider of choice. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and featured on CNA in a documentary “Home-Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief

Ensure facilities in Central Offices, Core Network Nodes, Regional Network Nodes, any power substations and commercial leased DC where the company houses our/customer equipment/systems are all in highly healthy condition, properly secured, maintained and serviced to give the optimum performance so that SPTel will deliver to our customers an operational ready network that is at all times meeting budget requirement to achieve highest possible customers satisfaction.

Provide solutioning and engineering support for SPTel SMART Facility product that is purposed fit for the delivery of secured, AI analytically enabled and highly reliable racks in our CII and commercial leased locations

Responsibilities:

• Lead, manage and be responsible for maintaining facilities in Central Offices, Core Network Nodes, Regional Network Nodes to achieve high reliability, availability, security and operational requirement for various FM systems including AC & DC power equipment, PDU, UPS, Switches, GENSETs, Fire Alarm system, FM200, Air-con units etc
• Lead a team to provide support to all network installation to ensure timely delivery and quality of network in term of the power resource allocation, cable routing plan etc within the facilities for internal and external use and consumption
• Review and execute Access Management Policy for both internal staff and external vendor
• Hold the relationship with our Power Asset provider and be responsible to acquire the necessary Power Asset such as the surplus power substations space answering to the company business need
• Hold the relationship with our Power Asset provider and be responsible for the assess to such asset acquired following the rules agreed.
• Hold relation with commercial leased DC/buildings for facilitating setting up and maintenance of SPTel facilities and networks
• Collaborate with Planning and Operation teams to manage timeliness and accuracy of implementing network and services for internal and external parties
• Manage and plan for space allocation to maximize the usage of floor space in all the facilities
• Evaluate tender proposal for new projects and facilities for new CO, CNN, RNN, Cable Landing stations, Substation used for MEC/IoT, Substation used by other Telco for housing other Telco equipment/systems
• Develop new SOPs and review existing SOPs to ensure continuous service improvement and stability of the M&E systems supporting the internal and external customers
• Negotiate contract with vendor to achieve the best for SPTel
• Engineering support for SMART facility product
• Solutioning support for SMART facility product
• Mentor other junior leaders in the team
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree holder in Electrical Engineering or equivalent
• Minimum 10 years’ experience in ICT including 5 years prior network facilities management or Data Centre facility management
• Minimum 5 years managerial experience
• Extensive technical knowledge of M&E stuff
• Skilled in M&E management systems and fault resolution
• Skilled in physical security management and systems
• Skilled in managing customer and network for the scope stated
• Ability to deliver sustained high performance and high levels of customer satisfaction
• Analytical thinker, Metrics Driven
• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
• Strong problem-solving skills, critical thinking, excellent analytical ability
• Ability to communicate both verbally and in writing in a clear and concise manner
• Work well under pressure with differing levels of Management
• Ability to maintain confidential information and communications
• Proficient in data reporting and analysis