ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – eServ
Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.
Together, We Can Make A Significant Impact
The Service Officer serves as the first point of contact for patients within a healthcare setting.
You will deliver frontline customer service, guide patients through their care journey, manage appointments and referrals, and provide administrative support to ensure smooth clinic operations.
Be Part of Our Success
1. Patient Experience & Frontline Support
- Deliver a warm, professional, and patient-centric experience for patients and visitors.
- Guide patients through registration, triage, consultation, and follow-up processes.
- Assist patients with wayfinding, general enquiries, and use of self-service kiosks.
2. Enquiry & Feedback Management
- Respond to patient enquiries via phone, email, and walk-in channels in a timely, accurate and professional manner.
- Handle patient feedback with empathy and professionalism, escalating service concerns to the appropriate parties when necessary.
- Encourage participation in patient satisfaction surveys.
3. Appointment & Referral Coordination
- Arrange and manage appointments for specialist consultations, medical reviews, and follow-up requirements.
- Liaise with patients and relevant stakeholders to ensure timely scheduling and follow-up.
4. Administrative & Operational Support
- Perform patient registration and maintain accurate patient records.
- Monitor attendance, follow up on missed appointments, and support compliance-related processes.
- Manage daily administrative documentation and update relevant systems.
- Work closely with medical and operational teams to support smooth clinic operations.
- Officers assigned to solo sites will also be responsible for opening, closing, and general upkeep of the station.
5. Continuous Service Improvement
- Identify opportunities to improve patient experience and enhance operational efficiency.
- Contribute to service improvement initiatives and performance targets.
Qualities We Value
- Diploma in any discipline or equivalent.
- Prior experience in customer service, frontline operations, patient-facing roles, or call centre environments is an advantage.
- Proficient in Microsoft Office applications and administrative systems, with strong attention to detail.
- Good command of spoken and written English, with strong communication, and interpersonal skills to deliver a consistently high standard of customer service.
- Positive, service-oriented, and self-driven, with the ability to work independently, exercise sound judgement, and remain composed in a fast-paced environment
- Experience with applied AI or workflow automation is a major plus.
- Proficiency in using generative AI tools to drive productivity is highly valued.
Our Commitment That Goes Beyond the Norm
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that make a difference in people’s lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
