Roles & Responsibility

• Install, configure, deploy and harden computer hardware, software, systems, networks, printers, video conferencing and scanners
• Maintain proper records of support and service work
• Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with end-users to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge and SOP in the form of notes and manuals
• Coordinate and execute assigned IT project activities or tasks to ensure they are completed on time and on target
• Support initiatives to improve compliance processes through automation and digitalization.
• Manage inventory records of hardware, equipment, software
• Manage stocks of equipment, consumables and other supplies
• Support the team lead and perform the role to the satisfaction of relevant stakeholders

Requirement

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Familiarity with IT system hardening and patching, vulnerability assessments, compliance requirements, and IT security best practices will be preferred
• Hands-on experience with Microsoft Windows OS / O365 environment
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Demonstrated technical knowledge and strong troubleshoot skills
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Diploma in Information Technology, Computer Science, Cyber Security or relevant field
• Additional certification in Microsoft, Cisco or similar technologies is a plus
• Able to support and communicate with customers in a professional manner
• Good understanding on general IT infrastructure and administration