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Asst Prin Engr

Date: 19-Jul-2022

Location: Singapore, SG

Company: ST Engineering Group

Job Req ID: 7156 

OPERATIONS MANAGER

 

We are looking for enthusiastic Operations Manager to lead and support the Software as a Service (SaaS) Training Management System (TMS) operating in Singapore.

As Operations Manager, you will be leading the operation team consisting of customer support engineers and sales operation executive to run the daily activities.

 

Job Responsibilities:

  • Responsible for operations support to SaaS Training Management System, satisfying Service Level Agreement.
  • Lead a team of personnel in the management of day-to-day customer support, monitoring contracts, tracking system usage and bill to the customers, provide delivery of the services.
  • Responsible for the management of user onboarding, providing training, overseeing an incident resolution, recommend enhancements to improve systems availability, define and document new operational procedures for continuous improvement.
  • Lead, motivate, and support a team to maximise productivity and maintain team cohesiveness.
  • Assist the Programme Manager to oversee the contract, ensuring that the contract is completed successfully within pre-agreed schedule, costs and terms.
  • Conduct budget reviews and report cost plans to Programme Manager and Division Manager.
  • Serve as the immediate point of contact for all logistics operations, corporate services, monitoring and tracking assets.
  • Direct engagement with stakeholders which includes regular and ad-hoc engagements within structured meetings, workgroups and project teams.
  • Serve as the immediate point of contact for all procurements required for the project team
  • Conduct the Processing of Purchase Order in accordance to Corporate Governance Regulations.
  • Liaise with respective Division/s and other functional personnel.
  • Provide regular reports and updates to stakeholders

 

 

Job Requirements:

  • Relevant Degree with a minimum of two (2) years of relevant experience in managing the team and customer supports
  • Effective communication, good planning, foresight in forecasting and coordination
  • Competent in managing resources, manpower, process improvements, and knowledge in generating reports and presentation skills
  • A good team player, a person with honesty, integrity, mature and self-motivated
  • Confident to communicate with all levels/different cultural backgrounds
  • Proficiency with related software tools including but not limited to Zendesk, JIRA, MS Excel, etc.
  • Advantageous to have hand on experiences with Google Services (Google Workspaces, Google Cloud Services)