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Business Analyst & Change Management Consultant

Date: 23-Nov-2022

Location: Singapore, SG

Company: ST Engineering Group

 

Responsibilities:

  • Participate in Design Thinking workshop to gather information and data about current business processes, including but not limited to facilitating discussions to elaborate on the proposed areas for business process re-engineering.
  • Create detailed user stories for personas based on requirements gathered, clearly defining the user journey, touch-points with IT systems, test scenarios etc.
  • Work closely with application development teams to fulfill users’ requirements and expectations.
  • Develop test scripts and provide support to end-users during system acceptance tests.
  • Develop and present change management plan to secure build buy-in from key stakeholders.
  • Tailor strategic communication to get the right messages to the right people in a way that will be well received.
  • Create and build content for process change briefings and roadshows. Deliverables will also include creation of user guides as required.
  • Assess and assist to address feedback from stakeholders affected by the change.

 

Requirements:

3-5 years of experience in the following areas or setting:

  • Management consulting analyst, with supporting experience participating in projects calling for business process optimizations to improve operational business capabilities, focusing on tasks relating to people and process.
  • Business change management project experience. Certification an advantage but not essential.
  • Experience with agile development methodologies e.g. SCRUM will be an added advantage.
  • Previous projects in operations and information technology domain or scope an advantage but not essential.
  • Ability to communicate effectively to mid-management and working level staff.