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Customer Engagement & Presentation Coach

Date: 19-Jun-2022

Location: Singapore, SG

Company: ST Engineering Group

We are looking for a creative storyteller, excellent writer and event curator who is passionate about creating and delivering the best customer experiences during customer engagement events.

As a Presentation Coach, you will also lead and coach Engineers to prepare and present demonstrations of our engineering capabilities and products to our visitors.

 

Responsibilities:

  • Collaborate with internal stakeholders to determine strategies in enhancing engagement showcase/exhibits specific to each engagement event to ensure successful and positive visitor experience.
  • Conduct presentation to visitors related to business solutions/product offerings.
  • Organize, develop training plan and coach engineers to attain competency in effective presentations. Identify gaps in Customer Engagement (CE) preparedness and build plans to ensure CE team is properly trained and equipped to successfully perform in support of annual goals.
  • Conduct post-event reporting and analysis for improvements.

 

Requirements

  • Bachelor's degree or equivalent practical experience in a similar customer-facing role.
  • Excellent oral and written communication skills.
  • Ability to craft a compelling message, tailor it to audiences and mix technical expertise with simple language to deliver stories.
  • Ability to communicate well with stakeholders of relevant business areas and corporate stakeholders on the arrangement of showcases for each visits
  • Ability to think, plan and execute through self-motivation and independence, comfortable working on multiple projects simultaneously.
  • Keep up-to-date on ST Engineering Land Systems business and marketing priorities.
  • Comfortable with events management, from conceptualization to execution.
  • Candidates with engineering background, conversant in digital media would be preferred.
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