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Desktop Engineer

Date: 03-Jan-2022

Location: Singapore, SG

Company: ST Engineering Group

 

Job Purpose:

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service desk engineer is to provide first line support for all staff in ST Engineering. The Service desk engineer is responsible for resolving IT Related problems and support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Support end user and remotely to resolve IT related issues. 
  • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
  • To assist all our users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • Handle Software Troubleshooting of Standard Office Applications
  • Troubleshoot Remote Users dial-up problems
  • Handle Email Support for Desktops
  • Ensure that all Users are able to log in to the Company Network
  • Willing to learn IT skills
  • Familiar with Windows Environment
  • Experience in Troubleshooting and Repairing of PC/Notebooks
  • Possess Analytical and Problem Solving Abilities
  • Able to Work Independently, Self-motivated and Diligent
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.